Support
How can we help?
Email us and we will come back to you within 24 hours. Most answers are below.
Contact us
The fastest way to reach us is email: support@sportsteamorganizer.io — we reply within 24 hours.
If you already have an account you can also raise a ticket from inside Sports Team Organizer: open Support in the sidebar and choose New ticket. A ticket carries your club and app version with it, so those are usually resolved faster than an email.
What to include
The more of this you can tell us, the fewer times we have to write back:
- what you were trying to do, and what happened instead
- your club name
- whether you were on the web, an iPhone or iPad, or an Android device
- a screenshot, if something looked wrong on screen
Please do not send us passwords. We will never ask you for one.
Common questions
I was invited to a club. Do I need to pay for anything?
No. If your club uses Sports Team Organizer you do not need a plan of your own — ask your club administrator to send you an invitation.
How do I start a free trial?
Create a club and you get 30 days with every feature switched on. No payment details are asked for, and nothing is charged when the trial ends.
How do I change my club's plan?
Club subscriptions, seats and add-ons are managed on the sportsteamorganizer.io website rather than in the app. Any change made there appears in the app automatically.
A feature is greyed out
Features are switched on per plan, and per club. If something is unavailable, your club's plan does not currently include it. Your club's Super Admin can see which features are included.
I am a parent. Why can I only see my own child?
That is deliberate. A parent or guardian sees their own child's schedule, attendance, RSVPs, questionnaires, payments and team updates, and nothing about any other child. Medical and injury records stay with the club staff who have been granted access.
I have forgotten my password
Use Forgotten password on the sign-in screen and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder before writing to us.
How do I delete my account?
You can request deletion from inside the app under Settings, or from our account deletion page.